Frequently Asked Questions
You can order without registering as a member.
When you sign up as a member, you can participate in points, review participation, and global introduction of new products. Our channel is doing marketing and distribution with global consumers.
By registering as a member, you can participate in various brand activities.
You can use a trusted global payment company. Different payment solutions for different countries are automatically offered to customers. Customers using a credit card can use Paypal payment in Singapore. In addition, to support local payment in each country, we additionally provide various payment companies.
We use Paymentwall, 2checkout, a US professional payment company for 180 payments worldwide. We provide new payment methods for each country for payment in Asia including Korea. In Vietnam, we are providing COD (cash on delivery) payment and CODF (cash on delivery to Friend) services. Please check the payment page for all payment methods.
Korea is the 10th largest economy in the world and supplies many products overseas. Despite the Covid-19 situation, Air shipping planes leaving Korea are still flying through the skies around the world.
Freight for overseas delivery uses EMS express delivery by international mail by default. In the case of air delivery, the cost of around 1kg is between $20 and $50 depending on the distance to the destination country.
come alive. US (Los Angeles, New York, etc.) Europe (Germany, Ireland) Southeast Asia (Vietnam, Singapore) Australia, etc. We are shipping all over the world.
We offer a free shipping method to our worldwide customers. Customers with orders of $70 or more get free shipping on most items. We pay for the cost of sending the product to you as quickly as possible.
If you order products under $70, we have 2 shipping methods available.
If you choose EMS express, you will pay the shipping cost. Delivery within 3 to 7 days is required.
If you choose the free shipping option under $70, we offer a shipping method that takes a little longer. Low-cost shipping uses special shipping contracts used by k-packet and large marketplace companies. It takes more than 7 days and around 20 days. These shipments are taking longer depending on the country, especially due to COVID-19.
Please use orders of $70 or more that can be shipped by EMS express where possible.
Chat consultation for payment and delivery inquiries (Please enter your email address if a counselor is not available)
https://kpop.to/delivery
We are currently shipping normally to New York, Canberra, Germany, Berlin, Iceland, Reykjavik, Iceland, Vietnam, Singapore, etc., New York, Western California, Eastern USA. Please refer to the announcement for detailed regions. Due to Covid-19, there may be a longer waiting time in the destination country.
1. For free shipping by EMS Express (Payment over $70/may vary by site): 3 to 5 days on average from Korea to customer's country via air delivery.
2. If you request paid shipping by EMS express: 3 to 5 days on average from Korea to the customer's country via air delivery.
3. Slow delivery: K-packet delivery, delivery through a shipping contract (Orders under $70 approved by the brand: It takes between 7 and 20 days. The cost is paid by the brand or the brand. National marketers pay for it.
* Brands in brand commerce are supplying products to overseas consumers for the main purpose of B2B promotion and global marketing. We give priority to the fastest delivery such as EMS express and DHL. Shipping method, such as upgrade, may vary depending on the brand selection.
If the product inside the product box is damaged or does not arrive at the customer, you can request a refund.
Due to the nature of global shipping, returns due to customer change of mind may not be approved. Note: Global shipping costs 20% to 70% or more of the retail price of the product, and a round trip may incur a cost of 100% or more.
In case of non-delivery, a request for a refund can be requested if the period is equal to twice the maximum day of each delivery period. Up to 15 days for EMS express (claim 30 days), and 30 days for slow delivery (around 45 days for billing conditions)
A brand commerce enterprise is a manufacturing, brand enterprise. We do not supply products from general distributors. We actively offer our products to our customers as much as possible. We are committed to the quality and delivery of our products.